| 1 |
Listen first. Communication
is a two-way process; getting your message across depends
on understanding the other person. |
| 2 |
Be interested in the people you are communicating
with. Remember people are more attracted to those who are
interested in them, and will pay more attention to what
they are saying. |
| 3 |
Be relaxed. Bad body
language such as hunched shoulders, fidgeting, toe-tapping
or hair-twiddling all give the game away. |
| 4 |
Smile and use eye contact. It’s the
most positive signal you can give. |
| 5 |
Ask questions. Its a great way to show
people that you are really interested in them. |
| 6 |
If the other person has a different point
of view to yourself find out more about why they have that
point of view. The more you understand the reasons behind
their thinking the more you can understand their point of
view or help them to better understand your point of view. |
| 7 |
Be assertive. By this we mean try to value
their input as much as your own. Dont be pushy and dont
be a pushover. Try for the right balance. |
| 8 |
When you are speaking try to be enthousiastic
when appropriate. Use your voice and body language to emphasis
this. |
| 9 |
Dont immediately try to latch onto something
someone has just said ... "oh yes that happened to
me" and then immediately go on and tell your story.
Make sure you aske enough questions of them first and be
careful when / if you give your story so as not just to
sound like its a competition. |
| 10 |
Learn from your interactions. If you had
a really good conversation with someone try and think why
it went well and remember the key points for next time.
If it didnt go so well - again try and learn somethign from
it. |
